Arsenal88 Privacy Policy — User Data Protection
This Privacy Policy explains how arsenal88 collects, uses, stores, and protects the personal information of users on our platform in Malaysia. Please read this document carefully.
Last Updated: 1 January 2026
Information We Collect
Arsenal88 collects various types of information to keep the platform running smoothly and provide the best experience for users in Malaysia. The types of information collected include:
Personal Account Information
During registration, we collect information such as your full name, email address, phone number, date of birth and required identity verification details. This information is used to verify your identity, meet legal requirements and facilitate account-related communications.
Device & Browser Information
When you access arsenal88 via mobile or desktop, our systems automatically record technical information such as device type, operating system, browser version, IP address, time zone and language settings. This data is used for security purposes, fraud detection and platform technical improvements.
Local Payment Information
To process deposits and withdrawals in MYR (RM), we collect the necessary transaction details, including the payment method used (Touch 'n Go, FPX, Maybank, CIMB, and others) as well as transaction records. We do not store bank account numbers or credit card details directly — all payments are processed through a secure payment gateway.
Platform Usage Data
We record usage activity such as games played, bets placed, session duration and transaction history. This data helps us improve platform quality, identify suspicious activity and deliver more effective customer support.
Summary of Data Collected
- Account information
- Device & browser data
- MYR transaction records
- Usage data
- Cookies & Tracking
Purpose of Data & Cookie Usage
- Processing account registrations and verifying user identity
- Processing deposits and withdrawals in Malaysian Ringgit (RM)
- Providing responsive customer support
- Sending account-related notifications, transaction updates and relevant promotions
- Detecting and preventing fraud, money laundering and unauthorised access
- Complying with applicable legal and regulatory obligations
Arsenal88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are used to:
- Session cookies — keeps you logged in as you browse the platform
- Preference cookies — remembering your language settings and display preferences
- Analytics cookies — measuring traffic and usage patterns to improve the platform
- Security cookies — identifying suspicious or unusual sessions
You can manage your cookie settings through your web browser, though disabling certain cookies may affect platform functionality.
Data Storage, Security & Sharing
Data Storage & Security
All arsenal88 user data is stored on servers protected by SSL encryption and strict technical security measures. Access to personal user data is restricted to staff who require it solely for platform operations. Arsenal88 conducts regular security reviews to ensure user data remains fully protected at all times.
Data retention periods depend on the purpose of collection and applicable legal requirements. Inactive account data will be retained for a set period before being deleted in accordance with the appropriate procedures.
Sharing Information with Third Parties
Arsenal88 does not sell or rent users' personal information to any third party for marketing purposes. However, in certain situations, information may be shared with:
- Payment processors — to enable secure processing of financial transactions in RM
- Technical service providers — such as server hosts and analytics service providers bound by confidentiality agreements
- Legal authorities — when required by Malaysian law or a valid court order
All third parties who receive arsenal88 user data are required to uphold data protection standards equivalent to or higher than our own.
User Rights Over Personal Data
As an arsenal88 user, you have certain rights regarding the personal data we hold about you. These rights include:
You have the right to request a copy of the personal data we hold in relation to your account. This request can be submitted by emailing our support team and will be processed within a reasonable timeframe.
If you find that any personal information held about you in the arsenal88 system is inaccurate or out of date, you have the right to request a correction. Contact us with the details that need updating and we will take the appropriate action.
Under certain circumstances, you have the right to request the deletion of your personal data. However, this right may be limited by legal obligations or legitimate operational requirements, such as retaining transaction records for a specified period.
Policy Changes & How to Contact Us
Privacy Policy Updates
Arsenal88 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements or platform features. The date of the most recent update will be displayed at the top of this document. Users are encouraged to review this page periodically. Continued use of the platform after any changes are published will be considered acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data by arsenal88, please reach out to our support team via:
- Email: [email protected]
- Response time: Within 3–5 business days
- FAQs: Visit the FAQ section for instant answers
Arsenal88 is committed to protecting the privacy and personal data rights of all users in Malaysia. We take every privacy complaint and enquiry seriously and will work to resolve them promptly and transparently.
Have More Questions?
Visit our FAQ section or register an account to start enjoying the arsenal88 platform safely and securely.